Shipping policy
1. Shipping Coverage
Nurtin Trading Co. L.L.C. offers delivery across all Emirates within the United Arab Emirates (UAE).
2. Delivery Timeframes
- Standard delivery: 1–3 business days from order confirmation
- Orders are processed Sunday to Thursday, excluding UAE public holidays
Delivery timelines are estimates and may vary depending on location and logistics conditions.
3. Shipping Fees
Free Shipping
- Free shipping is available on orders above AED 200
- The free shipping threshold is calculated after discounts and before VAT
Standard Delivery Fee
- Orders below AED 200 will be charged a flat delivery fee of AED 15
4. Order Processing
- Orders are processed within 1 business day after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
5. Incorrect Address / Failed Delivery
- Customers are responsible for providing accurate and complete delivery details
-
If an order is:
- Delivered to an incorrect address provided by the customer, or
- Returned due to incomplete or incorrect information
The customer will be responsible for:
- Any redelivery charges, or
- Deduction of the shipping cost from any refund
6. Delivery Attempts
- Delivery will be attempted up to 3 times
- If delivery is unsuccessful:
- The order may be returned to our warehouse
- Additional charges may apply for re-delivery
7. Cash on Delivery (COD) Orders (If Applicable)
- COD may be available for select orders within the UAE
- Customers must ensure availability to receive the order
If a COD order is:
- Rejected at the time of delivery, or
- Not accepted after multiple delivery attempts
Nurtin reserves the right to:
- Restrict or disable COD for future orders
- Apply delivery charges on future orders
8. Order Tracking
- Once shipped, customers will receive a tracking link via SMS or email
- Delivery updates are managed by our logistics partners
9. Delays
While we aim to meet all delivery timelines, delays may occur due to:
- High order volumes
- Weather conditions
- Public holidays
Nurtin shall not be held liable for delays caused by third-party delivery providers.
10. Wholesale Orders
- Wholesale and bulk orders are not eligible for free shipping
- Separate shipping terms apply and will be agreed upon directly
11. Right to Refuse or Cancel Orders
Nurtin reserves the right to:
- Refuse or cancel any order at its sole discretion
- Limit quantities per order
- Cancel orders due to pricing errors, suspected fraud, or operational reasons